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Terms & Conditions of Trade



All accommodation reservations must be confirmed at time of booking by fax or email and by either a valid credit card deposit or full pre-payment. Please note that all bookings must be made providing all necessary details of the person or entity undertaking the booking, guest(s) name, flight details, the time of check-in and planed time out check-out, bed type and/or any special requests. By issuing the credit card details the booker is providing the Dhara Dhevi Hotel Company permission to take payment from the card, irrespective if a reservations is cancelled or not or if an account is left unpaid. The Dhara Dhevi Hotel Company does not hold provisional bookings. Once a reservation has been confirmed, where possiblethe Dhara Dhevi Hotel Company will re-confirm the reservation back in writing via fax, letter or email. In such case whereby an additional bed or children's cot maybe required the Hotel reserves the right to levy additional charges at its discretion based on then current tariffs.


Room Rates 

All rates quoted at times are subject to availability, seasons & time of year.The Dhara Dhevi Hotel Companyhas the right to change and/or amend rates as we see fit. Rates may be subject to seasonal or annual increase and local events. 


Check In

Guest check in is from 14:00pm on the day of arrival and full payment will be required. With regard to group bookings it is the responsibility of the booker to inform all of their guests of the check in time. On check in a credit card imprint will be required from all guests for each room occupied so as to guarantee charges incurred for additional expenditures that guests may undertake. Such additional charges may cover room service, mini-bar and other services that guests may require. Guests who plan to arrive before the published check-in hours are required to book their respective rooms ONE DAY in advance in order to assure that the reserved room is ready upon arrival.


Check Out

The Hotel requires that guests vacate their room by 12:00 Noon on the day of departure. A half day's room charge applies for an extension of check-out time to 18:00 PM and further, to extend the check-out times beyond the 18:00 PM time-frame, a full day room charge applies. 


Foreign Currency

Please ascertain with the Hotel's front office that the currency of your choice is acceptable to the Hotel. 


Cash Back

Dhara Dhevi Hotel Companydoes not offer a cash back facility with any credit or debit cards. 


Cancellation Insurance

We recommend our guests to take out a Holiday Cancellation Insurance Policy prior to commencing their holiday from a third party insurer in your home country to cover unforeseen cancellation risks. The Hotel DOES NOT provide Holiday Cancellation Insurance. 


Cancellation by the Dhara Dhevi Hotel Company

The Dhara Dhevi Hotel Companyshall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an "Act of God", war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.



All cheques should be made payable to the Dhara Dhevi Hotel Company Limited. If you are paying your account by cheque you must present a cheque guarantee, drawn on an International Bank acceptable to the Dhara Dhevi Hotel Company which Bank must have a presence in Chiang Mai and which must cover the full amount of the cheque and 30 clear working days to allow cheque to clear, otherwise the cheque cannot be accepted as payment. It is advised to obtain prior clearance and agreement in writing from the Hotel to ascertain the acceptability of payment by check from the Hotel


Health & Safety

The Guests using the facilities attheDhara Dhevi Hotel Companymust comply with all the regulations concerning, fire, health and safety.


Credit Card

The Dhara Dhevi Hotel Company only accepts the following valid credit cards, MasterCard, Visa, JCB, American Express, Dinners Club and China Union Pay (CUP) If you are wishing to use any of the credit cards shown above to guarantee your reservation the card must not expire before the arrival date.


Relaxation Of Terms & Conditions

The Dhara Dhevi Hotel Company may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.



Any recompense given and accepted at the time of departure or earlier is accepted by the guest and made by the Dhara Dhevi Hotel Companyas full and final settlement of all matters declared or not up to the point of recompense. Any recompense given and accepted after departure at any time after this event is accepted by the guest and made by the Dhara Dhevi Hotel Companyas full and final settlement of all matters declared or not up to the point of recompense. 


Your statutory rights are unaffected. 


For inquiries concerning any Terms of Trade issue contact WichaiC@dharadhevi.com


Legend Preferred Hotel & Resort                Virtuoso


地址:51/4 Moo 1, Chiang Mai-Sankampaeng Road, T. Tasala, A. Muang, Chiang Mai 50000 Thailand 电话 +66 (53) 888 888 传真 +66 (53) 888 999

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